1.Introduction

D&D Clean Solutions ("we", "our", "us") respects your privacy and is committed to protecting the personal information we collect. This Privacy Policy explains how we handle your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services, you consent to the practices described in this policy.

2.Information We Collect

We may collect the following types of personal information:

• Name, contact details (phone, email, address)
• Payment details and billing information
• Service-related information (property details, cleaning requirements, access notes)
• Records of communications with us (phone, email, SMS, online forms)
• Any other information you provide directly to us

We may also collect non-identifiable information such as website usage statistics through cookies and analytics tools.

3.How We Collect Your Information

We collect information through:

• Direct interactions (when you contact us, book a service, or request a quote)
• Online forms and website interactions
• Phone calls, emails, and text communications
• Payment processing systems
• Third-party referrals and business partners (where applicable)

4.How We Use Your Information

Your information may be used to:

• Provide and manage cleaning services
• Communicate with you about bookings, invoices, or service updates
• Process payments and manage accounts
• Improve our services and customer experience
• Send promotional offers (if you have opted in)
• Comply with legal and regulatory obligations

5.Disclosure of Your Information

We do not sell your personal information. We may share it with:

• Employees and contractors who provide cleaning services
• Third-party service providers (e.g., payment processors, IT support)
• Legal or regulatory authorities if required by law

All third parties are required to protect your personal information and use it only for the purposes we authorise.

6.Storage and Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure. Data is stored securely in password-protected systems and encrypted (where applicable).

If information is no longer required, we will securely delete or de-identify it.

7.Access and Correction

You have the right to:

• Request access to your personal information
• Request correction if your information is inaccurate, incomplete, or outdated

To make a request, please contact us (details below). We may ask for verification before releasing information.

8.Cookies and Website Tracking

Our website may use cookies and tracking tools to improve user experience, analyse traffic, and provide personalised content. You may disable cookies in your browser, but some site features may not work as intended.

9.Marketing and Opt-Out

From time to time, we may send promotional material about our services. You can opt out at any time by contacting us or using the unsubscribe link in our emails.

10.International Disclosure

We generally do not disclose personal information outside Australia. If we do, we will ensure the recipient complies with applicable privacy laws.

11.Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website with the new effective date.